Your Appointment Co-Ordinator should be handling 150 customer touches per day. That includes inbound calls, outbound calls, texts, and emails. Text and email back-and-forth only count as one. If you… Read More »Your Appointment Co-Ordinator Should Be Handling 150 Customer Touches Per Day
Appointment Co-Ordinators are usually looked at as a non-production employee, who just handles customer service inbound calls, some administrative tasks, and books appointments. But, you can take this non-productive position,… Read More »Your Appointment Co-Ordinator Is Your Next Frontier Of Selling In Fixed Operations
📈 You can add another revenue stream inside your Service & Parts Dept, without adding more expense, or adding more people. 📌 The majority of dealers don’t have their Appointment… Read More »Need your Service & Parts Dept to grow sales fast – without more expense?
🗨️ “…long wait times for appointments, communication shortfalls and gaps in fixing vehicles correctly limit the industry’s progress.” – JD Power 2025 US Consumer Service Index Study 🗓️ Long wait… Read More »Long Wait Times For Appointments Limits Service Dept Growth – Study
🗨️ “I need a way to drive more customers into the service drive – but I don’t know what more I can do”. ❓ Sound familiar? 🗓️ You might feel… Read More »The Service Manager’s Struggle
Every dealership is short skilled technicians, unless they are either shrinking or don’t know how to add more capacity (ie. opening extended hours because of facility size restraints). The best… Read More »Short Technicians? Here’s your fix
🎒 NADA Instructor Mark A. Michalski wrote about how Parts Managers with;▶️ under 1 year of experience, have less than 1 hour of formal training, and▶️ those with 10+ years… Read More »Your Parts Manager – You Forgot To Get Him Formal Training To Run Your Business – List Of Resources
Like every dealer manager, across all titles, you’re tasked with growing month-over-month, and year-over-year. Looking for out-of-the-box ideas, can get hard to find that growth you need. But I have… Read More »February – Tough Month For Dealer Financials
There are 4 points of customer contact that you have an opportunity to sell in Service. Many dealer’s current process, really has 1 or 2 points they sell on. 📝 Let’s… Read More »Set Up A Sales Dept Within Your Service Dept
📒 You need a full plan for your Spring Tire Change Over Season. You want to ensure you nail it, so you don’t lose any customers over the next few months,… Read More »Spring Tire Change Over Season – Here’s What To Do Now