What We Do

The Problem

Service Department: Every dealership has lost more customers than it has as active customers, especially when compounded over the years. Growing the Service & Parts Department with additional retail customers is a lot of work, let alone the know-how to do it at scale, and doing it without growing expenses exponentially. Just retaining your current customers is more than a full-time job for the entire group of employees you already have.

Parts Department: For the Parts Department, the majority of their sales come from the Service Department. Beyond Wholesale, and the small amount of Retail Counter Sales, the Parts Manager is expected to grow their department and bottom line, but are stuck on a way to do so, when Service Department holds the keys to higher retail customer work order counts through the shop.

With Most dealership’s Retail Parts Sales to Service Retail Labor Sales ratio being a $1:$1 – Parts Department definitely needs a way to help the Service Department grow their customer base – and urgently.

The Solution

With our Service eBDC, we know how to get back your lost customers, and retain your current customers from deflecting to other dealers, or aftermarket shops. Both your Service, and your Parts Department win, with additional customers, and revenue.

We do a large number of outbound campaigns, across a multitude of channels across your entire customer database, from phone, email, and text messaging. All while being compliant with mandates from CTRC, and CASL.

We’ll convert your current customers to new appointments before they have a chance to deflect, to your lost customers, going back years and years, converting them to new appointments, bring in additional revenue for both departments.

We manage the entire process, from the campaigns development, data handling, costs, and scheduling. An entire hands-off approach to a BDC. We call it an eBDC for your Fixed Operations. All your appointment coordinators need to do is answer the phone, and book each customers.