Here are some thoughts to help:1️⃣ Give anyone outside of their factory warranty period, Free Roadside Assistance. It costs only like $3.00ea. Just increase your ELR, or your Shop Supplies… Read More »Off-Make Vehicles – all you dealers want them – but what are you doing to get them? Like, actually doing to get them?
I’d see my Service Manager, and ask for a download of the entire list of Open Recalls. Takes a few minutes. For the average dealer, there will be thousands and… Read More »Need More Service Drive Traffic Now? Here’s What To Do Tomorrow 9am
Every Automotive Dealership struggles with the same problem…lost customers. The first question you need to ask yourself is: “How do we get them back in the door?” Unless the customer… Read More »Your Service Advisors & Lost Customers – Expectations vs. Reality
If you’re looking to grow the Service & Parts Dept, or looking to keep your techs busy, or hit Forecast, you don’t have to look too far. You don’t need… Read More »Looking To Keep Your Techs Busy? Need Shop Hours Now? Need To Hit Forecast?
NADA had a study years ago that said 70% of the calls that go unanswered, the customer doesn’t call back, or leave a voicemail. In Fixed Ops, especially in Service… Read More »70% Of Calls That Go Unanswered = Lost Customer
The work that is put in by the Used & New Car Dept to sell a vehicle, let alone the marketing expense is huge on a per-vehicle basis. A large… Read More »70% Of Service Customers Deflect After Warranty Expires
Mr. Lube + Tires, Firestone, Jiffy Lube, and all the other aftermarket service shops that are around, are eating our lunch. 100% of every vehicle on today’s roads, was purchased… Read More »Quick Lube Joints Are Eating Your Lunch
🚒 “If you have an Expense problem, the first thing to look at is your Sales” – Bob Atwood – NADA Instructor. 🥸 🏫 When I was at NADA, Bob… Read More »“If You Have An Expense Problem – Fix Sales First”
FOR IMMEDIATE DISTRIBUTION – PRESS RELEASE DEALER eBDC RELEASES A FIXED OPERATIONS OUTBOUND BDC PROGRAM TO HELP DEALERS GROW THEIR SERVICE AND PARTS REVENUE THE COMPANY OFFERS A HANDS-FREE SOLUTION… Read More »Dealer eBDC Release Fixed Operations Outbound BDC For Dealers
If I had only 60 Days to TURN AROUND a Service & Parts Dept – and drive MORE Retail Labour and Parts Sales, here’s what I’d do: 1. I’d launch… Read More »60 Day Service Dept Turn-Around Plan