It’s well known in the dealership world, each department experiences seasonality, especially in the service department. With the changing of the seasons, there are highs and lows. As we head… Read More »Not enough techs during busy season – here’s what to do…
🚒 “If you have an Expense problem, the first thing to look at is your Sales” – Bob Atwood – NADA Instructor. 🥸 🏫 When I was at NADA, Bob… Read More »Have An Expense Problem In Your Department
NADA had a study years ago that said 70% of the calls that go unanswered, the customer doesn’t call back, or leave a voicemail. In Fixed Ops, especially in Service… Read More »70% Of Calls That Go Unanswered, Customers Don’t Call Back/Leave Voicemail
Does your shop start to slow down this time of year? Tech’s start to run out of work as it gets later in the day? Expenses start to feel like… Read More »Does Your Shop Start To Slow Down This Time of Year? This Is What I’d Do, Now
So you have your 2025 Forecast and Planning already done. But now, everyone is in Xmas mode. Each business day you’re in the office is 5% of your working-business month. … Read More »Each Business Day is 5 Percent Of A Business Month
If I had only 60 Days to TURN AROUND a Service & Parts Dept – and drive MORE Retail Labour and Parts Sales, here’s what I’d do: 1. I’d launch… Read More »If I had only 60 Days to TURN AROUND a Service & Parts Dept…
The work that is put in by the Used & New Car Dept to sell a vehicle, let alone the marketing expense is huge on a per-vehicle basis. The best… Read More »Leaky Bucket in Service
There are hundreds and hundreds, and most likely thousands of Recalls that can be completed in your dealership alone with your customer base. This is an easy way to get… Read More »Recalls Outstanding…
Here are some thoughts to help:1️⃣ Give anyone outside of their factory warranty period, Free Roadside Assistance. It costs only like $3.00ea. Just increase your ELR, or your Shop Supplies… Read More »Off-Make Vehicles – all you dealers want them – but what are you doing to get them? Like, actually doing to get them?
Every Automotive Dealership struggles with the same problem…lost customers. The first question you need to ask yourself is: “How do we get them back in the door?” Unless the customer… Read More »Your Service Advisors & Lost Customers – Expectations vs. Reality